Politique d'expédition
We are dedicated to providing our customers with an exceptional online shopping experience. That's why we have partnered with Canada Post to deliver our high-quality products worldwide, right to your doorstep.
Shipping Destinations:
Mariouomo.com ships to customers around the globe, thanks to our partnership with Canada Post. Please note that customers are responsible for any customs, duties, or taxes applicable in their respective countries.
Processing Time:
Orders are typically processed within 1-3 business days after payment has been received. During peak times or special promotions, processing times may be extended. We will notify you if there are any delays.
Shipping Rates:
Shipping rates are calculated based on the destination, size, and weight of your order. You can find shipping costs at checkout, where they will be automatically calculated based on the shipping address you provide.
Shipping Timeframes:
Estimated shipping timeframes for orders are as follows:
- Domestic (Canada): 3-7 business days
- United States: 5-10 business days
- International: 10-20 business days
Please note that these timeframes are estimates and may vary depending on your location, customs processing times, and other factors outside of our control.
Tracking your Order:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through Canada Post's website (https://www.canadapost.ca) or their mobile app. Please allow 24-48 hours for the tracking information to be updated on Canada Post's system.
If you have not received a shipping confirmation email or have any issues with your tracking number, please contact our customer support team at hello@mariouomo.com for assistance.
Customs, Duties, and Taxes:
Please be aware that international shipments may be subject to customs fees, import duties, taxes, or other charges that are not included in the total cost of your order. These additional fees are the responsibility of the customer and may vary depending on the destination country's customs regulations. We recommend that you contact your local customs office for more information on any additional fees that may apply to your order.
Lost or Damaged Packages:
Mariouomo.com is not responsible for lost, stolen, or damaged packages once they have been shipped. However, we understand that these situations can be frustrating, and we are committed to assisting our customers in resolving any issues that may arise. If your package is lost, stolen, or damaged, please contact our customer support team at hello@mariouomo.com, and we will do our best to help you find a solution. Please provide your order number and any relevant information about the issue when contacting us.
In the case of a damaged package, we kindly ask that you also provide photographs of the damaged product and packaging for our records and to assist with any potential claims with Canada Post.
Return Shipping:
If you need to return an item, please refer to our Return Policy for detailed instructions on how to proceed. Customers are responsible for the cost of return shipping, and we recommend using a shipping method that provides tracking information to ensure your return reaches us safely.
Customer Support:
We strive to provide our customers with excellent service and support. If you have any questions, concerns, or need assistance with your order, please do not hesitate to contact our customer support team at hello@mariouomo.com. We are more than happy to help and look forward to providing you with a seamless shopping experience on Mariouomo.com.
Thank you for choosing Mariouomo.com, and happy shopping!